TERMS & CONDITIONS

By using this Site and making purchases through it, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.

 

1. Acceptance of Terms

By accessing or using portraithinge.com, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, you must not use the Site.

 

2. Products and Pricing

Product Information: We strive to provide accurate and up-to-date information about the products available on our Site. However, we do not guarantee that product descriptions, images, or specifications are entirely accurate, complete, or error-free.

Pricing: All prices listed on our Site are in AUD  and are subject to change without notice. We reserve the right to adjust prices and availability at any time without prior notice.
Product Availability: We do our best to ensure product availability, but some products may be out of stock or discontinued. If a product you ordered becomes unavailable, we will notify you promptly and offer a refund or an alternative product.

 

3. Ordering and Payment

Placing an Order: By placing an order through our Site, you agree to provide accurate, current, and complete information. You are responsible for ensuring the correctness of your order, including product selection, quantity, and shipping details.
Payment: We accept payment through various secure methods, including credit cards, debit cards, and other online payment systems. Payment must be made in full at the time of purchase.
Order Confirmation: Once an order is placed, you will receive an order confirmation email. This email will detail the items purchased, the total cost, and estimated delivery date. Please review this confirmation to ensure all details are correct.

 

4. Shipping and Delivery

Shipping Times: We aim to process and dispatch orders as quickly as possible. However, as all goods are shipped using third party couriers and services, delays may occur due to factors beyond our control.
Shipping Fees: Shipping fees are calculated based on the delivery address and shipping method chosen at checkout. You will be informed of shipping costs before finalizing your purchase.
Shipping Responsibility: The risk of loss or damage to the products passes to you once the order has been shipped. We are not responsible for delays or damages caused by third-party carriers.

 

5. Returns and Refunds

Returns Policy: We accept returns on products within 30 days from the date of receipt, provided the items are unused, undamaged, and in their original packaging. You are responsible for the return shipping costs unless the product is defective or the incorrect item has been supplied.
Refunds: Once we receive and inspect the returned items, we will issue a refund to the original payment method. 

Non-returnable Items: Certain items, such as custom products or opened/used products, may not be eligible for return. 

6. Customer Responsibilities

Proper Use: You agree to use the products purchased from our Site for their intended purposes only, in accordance with the manufacturer’s instructions. Improper use or installation may void any warranties.
Account Security: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

 

7. Intellectual Property

Content Ownership: All content on this Site, including text, images, logos, graphics, and software, is the property of [Your Website Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Use Restrictions: You may not copy, modify, distribute, or republish any content from our Site without express written permission from portraithinge.com

 

8. Limitation of Liability

To the fullest extent permitted by law, portraithinge.com shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the products, the Site, or any information contained therein, even if we have been advised of the possibility of such damages.

 

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with Australian Law. 

 

10. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be

effective as soon as they are posted on the Site. Please review this page periodically for any updates.

 

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: sales@portraithinge.com
Phone: 0493 053 798