PRIVACY POLICY

At Portrait Hinge, we are committed to protecting your privacy. We understand the importance of keeping your personal information secure and confidential. This Privacy Policy outlines how we collect, use, and safeguard the information you share with us when using our website and services. By using our site, you consent to the practices described in this policy.

 

1. Information We Collect

We collect personal information that is necessary to process orders and provide our services. The types of information we may collect include:

• Personal Information: This includes your name, contact details (email, phone number), and business information (if applicable).

• Transaction Information: To process your order, we collect payment details and shipping information.

• Log Data and Cookies: We may collect non-personal information like your IP address, browser type, and website usage data. We also use cookies to enhance your browsing experience and analyze site activity.

The information we collect is used exclusively for fulfilling your orders and improving our services.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including charging your selected payment method and shipping your goods.

• Customer Service: To respond to inquiries, resolve issues, and support your experience with us.

• Site Improvement: To analyze usage patterns, improve our website, and provide a better user experience.

• Third-Party Services: We work with third-party service providers who help us deliver our services. These include payment processors and shipping companies, who need access to your basic information to perform their tasks.

 

3. Sharing of Information

We will never sell, rent, or share your personal information with any third parties unrelated to the services we provide. However, we may disclose your information to trusted third parties under the following circumstances:

• Service Providers: We may share your personal data with third-party companies and individuals who assist us in providing services, such as fulfilling orders or analyzing how our services are used. These third parties are required to keep your information confidential and use it only for the purposes for which it was shared.

• Legal Compliance: If required by law or in response to legal requests, we may disclose your personal information to authorities.

 

4. Data Security

We take the protection of your personal information seriously and implement reasonable security measures to prevent unauthorized access, loss, or misuse. While we strive to protect your data, please be aware that no method of online communication or data storage can be guaranteed to be completely secure.

 

5. Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed for business purposes, we will take reasonable steps to delete or anonymize it in accordance with this policy.

 

6. Consent to Use Your Information

By providing your personal information to Portrait Hinge Pty Ltd, you authorize us to collect, use, and manage your information as described in this Privacy Policy.

 

7. Third-Party Links

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: sales@portraithinge.com

• Phone: 0493 053 798